Concepedia

Service Design

Service Design is a holistic design discipline that coordinates processes, technologies, and interactions across service systems to create optimal experiences that co-create value for multiple stakeholders.

6.1K

Publications

365.7K

Citations

13.3K

Authors

3.1K

Institutions

Publications per year

2017–2026

1.7K

Parents

Children

Publications

6.1K

A Service Quality Model and its Marketing Implications

Christian Grönroos · European Journal of Marketing · 1984 · 6.5K citations

, , +14

Delivering quality service: balancing customer perceptions and expectations

Choice Reviews Online · 1990 · 3.9K citations

, , +17

On value and value co-creation: A service systems and service logic perspective

Stephen L. Vargo, Paul P. Maglio, Melissa Archpru Akaka · European Management Journal · 2008 · 3.1K citations

, , +14

Critical service logic: making sense of value creation and co-creation

Christian Grönroos, Päivi Voima · Journal of the Academy of Marketing Science · 2012 · 2.5K citations

, , +13

River Magic: Extraordinary Experience and the Extended Service Encounter

Eric J. Arnould, Linda L. Price · Journal of Consumer Research · 1993 · 2.5K citations

, , +16

1–5 of 6.1K

Authors

13.3K

  1. BE
    Bo Edvardsson

    Karlstad University, Sweden

    37 publications · 6.6K citations

    30

    h-index

  2. RP
    Raymond P. Fisk

    Texas State University, United States

    25 publications · 4.4K citations

    22

    h-index

  3. LP
    Lia Patrício

    Universidade do Porto, Portugal

    20 publications · 4.7K citations

    20

    h-index

  4. DS
    Daniela Sangiorgi

    Lancaster University, United Kingdom

    23 publications · 1.7K citations

    19

    h-index

  5. TS
    Tomohiko Sakao

    Linköping University, Sweden

    24 publications · 1.4K citations

    18

    h-index

1–5 of 13.3K

Institutions

3.1K

  1. Karlstad University

    Karlstad, Sweden

    52 h-index

    129 publications

    20.5K citations

  2. Arizona State University

    Tempe, United States

    35 h-index

    87 publications

    29.4K citations

  3. Hanken School of Economics

    Helsinki, Finland

    35 h-index

    71 publications

    15.7K citations

  4. Linköping University

    Linköping, Sweden

    34 h-index

    117 publications

    5.7K citations

  5. University of Warwick

    Coventry, United Kingdom

    31 h-index

    55 publications

    5.2K citations

  6. The University of Queensland

    Brisbane, Australia

    31 h-index

    72 publications

    5.8K citations

  7. Queensland University of Technology

    Brisbane, Australia

    29 h-index

    91 publications

    4.4K citations

  8. Loughborough University

    Loughborough, United Kingdom

    28 h-index

    87 publications

    5K citations

1–8 of 3.1K

Venues

  1. Journal of service management

    94 publications · 9.6K citations

    55

    h-index

  2. Journal of Service Research

    JSR · 79 publications · 15.9K citations

    54

    h-index

  3. Journal of Services Marketing

    123 publications · 10.1K citations

    50

    h-index

  4. Service Industries Journal

    93 publications · 7.1K citations

    39

    h-index

  5. Managing Service Quality

    MSQ · 63 publications · 5.9K citations

    38

    h-index

1–5

See also

Service Design

Core Methods

Evaluation

Applications

Service Touchpoints