Journal of Services Marketing

Customer satisfaction with services: putting perceived value into the equation

Gordon H.G. McDougall, Terrence J. Levesque · 2000 · 1.8K citations

Business, Marketing, Marketing Management +12

The relationship between service quality and customer satisfaction – a factor specific approach

G.S. Sureshchandar, Chandrasekharan Rajendran, R. N. Anantharaman · 2002 · 894 citations

Business, Marketing, Customer Relationship Management +4

The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France

Jonathan Lee, Janghyuk Lee, Lawrence Feick · 2001 · 877 citations

Business, Marketing, Marketing Management +15

The effect of the servicescape on customers’ behavioral intentions in leisure service settings

Kirk L. Wakefield, Jeffrey G. Blodgett · 1996 · 870 citations

Business, Marketing, Marketing Management +16

Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic

Loïc Plé, Rubén Chumpitaz · 2010 · 839 citations

Business, Strategic Management, Services Marketing +5