Concepedia

R. N. Anantharaman

RN

30

Publications

3.6K

Citations

23

H-Index

2001

Active since

Affiliations

Indian Institute of Technology Madras(Current)

Multimedia University

Tata Consultancy Services (India)

Christ University

R. N. Anantharaman is an author at Indian Institute of Technology Madras specializing in management, business, and total quality management.

Top concepts

ManagementBusinessTotal Quality ManagementEngineeringCustomer SatisfactionService QualityOrganizational BehaviorMarketingEducationHuman Resources

Publications per year

2001–2017

30

Publications

30

The relationship between service quality and customer satisfaction – a factor specific approach

G.S. Sureshchandar, Chandrasekharan Rajendran, R. N. Anantharaman · Journal of Services Marketing · 2002 · 887 citations

Total Quality Management, Customer Satisfaction, Factor Specific Approach +12

Impact of people management practices on organizational performance: analysis of a causal model

Andreea Paul, R. N. Anantharaman · The International Journal of Human Resource Management · 2003 · 430 citations

Organizational Issue, Hrm Practice, Organizational Characteristic +25

Determinants of customer‐perceived service quality: a confirmatory factor analysis approach

G.S. Sureshchandar, Chandrasekharan Rajendran, R. N. Anantharaman · Journal of Services Marketing · 2002 · 380 citations

Total Quality Management, Customer Satisfaction, Service Quality +14

Patient‐perceived dimensions of total quality service in healthcare

Mayuri Duggirala, Chandrasekharan Rajendran, R. N. Anantharaman · Benchmarking An International Journal · 2008 · 242 citations

Nursing, Healthcare Quality, Total Quality Management +13

A holistic model for total quality service

G.S. Sureshchandar, Chandrasekharan Rajendran, R. N. Anantharaman · International Journal of Service Industry Management · 2001 · 233 citations

Total Quality Management, Customer Satisfaction, Engineering +19

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