Concepedia

Backstage Processes

Backstage Processes is a service design concept referring to the invisible organizational activities, systems, and interactions that occur behind the scenes to enable and support frontstage service experiences, distinguished by their inaccessibility to customers and their role in operational fulfillment.

19

Publications

1K

Citations

42

Authors

21

Institutions

Publications per year

2017–2026

4

Parents

Children

Publications

19

Front-Stage and Backstage Convening: The Transition from Opposition to Mutualistic Coexistence in Organizational Philanthropy

Johanna Mair, Lisa Hehenberger · Academy of Management Journal · 2013 · 154 citations

, , +14

Means-End Chains and Laddering: An Inventory of Problems and an Agenda for Research

Klaus G. Grunert, Suzanne C. Beckmann, Elin Brandi Sørensen · 2000 · 140 citations · Full text

, , +3

Bottom-up and top-down processes interact to modify intraguild interactions in resource-pulse environments

Aaron C. Greenville, Glenda M. Wardle, Bobby Tamayo et al. · Oecologia · 2014 · 109 citations

, , +4

Backstage and frontstage interactions in management accountants' identity work

Lukas Goretzki, Martin Messner · Accounting Organizations and Society · 2018 · 103 citations

, , +14

Bringing Out D. A. Miller

Barbara Johnson · Narrative · 2002 · 71 citations

, , +4

1–5 of 19

Authors

42

  1. LH
    Lisa Hehenberger

    Universitat Ramon Llull, Spain

    1 publications · 154 citations

    1

    h-index

  2. JM
    Johanna Mair

    Hertie School, Germany

    1 publications · 154 citations

    1

    h-index

  3. EW
    Elaine Wittenberg‐Lyles

    University of Missouri, United States

    1 publications · 21 citations

    1

    h-index

  4. KW
    Karolina Wägar

    Hanken School of Economics, Finland

    1 publications · 14 citations

    1

    h-index

  5. MG
    Marlene Gottstein

    Ludwig-Maximilians-Universität München, Germany

    1 publications · 11 citations

    1

    h-index

1–5 of 42

Institutions

21

  1. The University of Melbourne

    Melbourne, Australia

    2 h-index

    2 publications

    88 citations

  2. École Normale Supérieure - PSL

    Paris, France

    1 h-index

    1 publications

    52 citations

  3. Ludwig-Maximilians-Universität München

    Munich, Germany

    1 h-index

    4 publications

    44 citations

  4. Newman University

    Birmingham, United Kingdom

    1 h-index

    1 publications

    40 citations

  5. Stockholm School of Economics

    Stockholm, Sweden

    1 h-index

    1 publications

    103 citations

  6. Terrestrial Ecosystem Research Network

    Brisbane, Australia

    1 h-index

    3 publications

    327 citations

  7. Leeds Beckett University

    Leeds, United Kingdom

    1 h-index

    1 publications

    40 citations

  8. Tilburg University

    Tilburg, The Netherlands

    1 h-index

    1 publications

    29 citations

1–8 of 21

Venues

  1. Managing Service Quality

    MSQ · 2 publications · 50 citations

    2

    h-index

  2. Australasian Marketing Journal (AMJ)

    1 publications · 11 citations

    1

    h-index

  3. Group & Organization Management

    1 publications · 52 citations

    1

    h-index

  4. Policing A Journal of Policy and Practice

    1 publications · 29 citations

    1

    h-index

  5. California Management Review

    CMR · 1 publications · 44 citations

    1

    h-index

1–5