Managing Service Quality

Services Marketing: Integrating Customer Focus Across the Firm

2004 · 1.8K citations

Business, Marketing, Marketing Management +14

E‐service quality: a model of virtual service quality dimensions

Jessica Santos · 2003 · 1.5K citations

Business, Management Information Systems, Marketing +17

Theory of value co-creation: a systematic literature review

Marco Galvagno, Daniele Dalli · 2014 · 869 citations

Management, Innovation Management, Marketing +15

Comfort your online customer: quality, trust and loyalty on the internet

Dina Ribbink, Allard C.R. van Riel, Veronica Liljander et al. · 2004 · 869 citations

Business, Management Information Systems, Marketing +17

Perceived e‐service quality (PeSQ)

Eduard Cristóbal Fransi, Carlos Flavián, Miguel Guinalíu · 2007 · 773 citations

Business, Information Systems, Marketing +17