Veronica Liljander

Customer engagement in a Facebook brand community

Johanna Gummerus, Veronica Liljander, Emil Alexander Weman et al. · Management Research Review · 2012 · 935 citations

Business, Marketing, Marketing Management +14

Comfort your online customer: quality, trust and loyalty on the internet

Dina Ribbink, Allard C.R. van Riel, Veronica Liljander et al. · Managing Service Quality · 2004 · 869 citations

Business, Management Information Systems, Marketing +17

Emotions in service satisfaction

Veronica Liljander, Tore Strandvik · International Journal of Service Industry Management · 1997 · 655 citations

Business, Social Psychology, Consumer Behavior +15

Exploring consumer evaluations of e‐services: a portal site

Allard C.R. van Riel, Veronica Liljander, Petra Jurriëns · International Journal of Service Industry Management · 2001 · 545 citations

Business, Information Systems, Marketing +17

Technology readiness and the evaluation and adoption of self-service technologies

Veronica Liljander, Filippa Gillberg, Johanna Gummerus et al. · Journal of Retailing and Consumer Services · 2005 · 498 citations

Management, Information Systems, Management Information Systems +12