Hanken School of Economics

Institution (Education)

Homepage Wikipedia ROR

Also Known As

Hanken, Hanken School of Economics, Hanken Svenska handelshögskolan

Publications

196.1K

Citations

269

Authors

1.5K

Concepts

About

Hanken School of Economics is a education institution in Helsinki, Finland known for business, management, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	143	1.2K	122.7K
2	Education	63	243	19K
3	Arts	56	173	16.2K
4	Engineering	56	204	19.6K
5	Health Sciences	22	47	3.6K

Hanken School of Economics

Publications

196.1K

Citations

Page 1

	Year	Citations
Critical service logic: making sense of value creation and co-creation Christian Grönroos, Päivi Voima Journal of the Academy of Marketing Science Customer SatisfactionService LogicCritical Service LogicService StudyValue Theory	2012	2.4K
Service logic revisited: who creates value? And who co‐creates? Christian Grönroos European Business Review Customer SatisfactionService LogicService ResearchService‐dominant LogicService Study	2008	1.8K
Value co-creation in service logic: A critical analysis Christian Grönroos Marketing Theory Service ProviderCustomer SatisfactionService LogicService ResearchService Study	2011	1.5K
Industry 4.0 technologies assessment: A sustainability perspective Chunguang Bai, Patrick Dallasega, Guido Orzes, International Journal of Production Economics	2020	1.3K
Humanitarian logistics in disaster relief operations Gyöngyi Kovács, Karen Spens International Journal of Physical Distribution & Logistics Management Logistics ProcessesDisaster ReliefBusiness LogisticsLogistics OperationsEmergency Logistics	2007	1.2K
The relationship marketing process: communication, interaction, dialogue, value Christian Grönroos Journal of Business and Industrial Marketing Relationship MarketingCustomer SatisfactionCustomer Value ProcessInterpersonal CommunicationInteractive Marketing	2004	1K
A definition for gamification: anchoring gamification in the service marketing literature Kai Huotari, Juho Hamari Electronic Markets Customer SatisfactionEntertainment MarketingDigital MarketingConsumer ResearchCommunication	2016	1K
Customer engagement in a Facebook brand community Johanna Gummerus, Veronica Liljander, Emil Alexander Weman, Management Research Review Customer SatisfactionEntertainment MarketingDigital MarketingConsumer ResearchCommunication	2012	925
Service as business logic: implications for value creation and marketing Christian Grönroos, Annika Ravald Journal of service management Customer SatisfactionBrand StrategyManagementHospitality MarketingBusiness Logic	2011	868
Adopting a service logic for marketing Christian Grönroos Marketing Theory Customer SatisfactionService LogicService ResearchService-dominant LogicInteractive Marketing	2006	864

Page 1