Concepedia

Total Quality Management

Total Quality Management is an integrated organizational management system that pursues continuous improvement across all processes, products, and services through organization-wide employee involvement, customer-centered operations, and systematic application of data-driven quality principles.

10.9K

Publications

663.2K

Citations

17.3K

Authors

4.6K

Institutions

Publications per year

2017–2026

2.2K

Variants

Tqm

Parents

Children

Publications

10.9K

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

, , +16

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 10K citations

, , +16

Zero defections: quality comes to services.

Frederick F. Reichheld, W. Earl Sasser · PubMed · 1990 · 5.3K citations

, , +15

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Michael K. Brady, J. Joseph Cronin · Journal of Marketing · 2001 · 3.5K citations

, , +15

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

William Boulding, Ajay Kalra, Richard Staelin et al. · Journal of Marketing Research · 1993 · 3.4K citations

, , +16

1–5 of 10.9K

Authors

17.3K

  1. JA
    Jiju Antony

    Heriot-Watt University, United Kingdom

    88 publications · 10.6K citations

    53

    h-index

  2. MZ
    Mohamed Zairi

    University of Bradford, United Kingdom

    55 publications · 3.2K citations

    36

    h-index

  3. BD
    B.G. Dale

    University of Manchester, United Kingdom

    77 publications · 3.7K citations

    33

    h-index

  4. AS
    Amrik S. Sohal

    Monash University, Australia

    46 publications · 5K citations

    31

    h-index

  5. EP
    Evangelos Psomas

    University of Patras, Greece

    30 publications · 2.5K citations

    27

    h-index

1–5 of 17.3K

Institutions

4.6K

  1. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    46 h-index

    146 publications

    10.4K citations

  2. University of Bradford

    Bradford, United Kingdom

    45 h-index

    130 publications

    10K citations

  3. University of Manchester

    Manchester, United Kingdom

    45 h-index

    141 publications

    10.1K citations

  4. National University of Singapore

    Singapore, Singapore

    44 h-index

    138 publications

    11.2K citations

  5. Manchester School of Architecture

    Manchester, United Kingdom

    41 h-index

    123 publications

    10K citations

  6. Monash University

    Melbourne, Australia

    39 h-index

    112 publications

    11.1K citations

  7. City University of Hong Kong

    Hong Kong, Hong Kong

    36 h-index

    96 publications

    8.6K citations

  8. University of Minnesota

    Minneapolis, United States

    33 h-index

    65 publications

    17.1K citations

1–8 of 4.6K

Venues

  1. 112

    h-index

  2. Total Quality Management & Business Excellence

    580 publications · 28.5K citations

    85

    h-index

  3. Total Quality Management

    376 publications · 20.8K citations

    81

    h-index

  4. The TQM Journal

    342 publications · 21.6K citations

    77

    h-index

  5. International Journal of Production Economics

    96 publications · 11.8K citations

    59

    h-index

1–5

See also

Total Quality Management

Core Principles

Core Methods

Evaluation

Applications

Limitations