Concepedia
Statistics
Publications
60
Citations
125K
H-Index
49
Active since
1982
Affiliations
Texas A&M University(Current)
University of North Carolina at Chapel Hill
Duke University
Arizona State University
Mitchell Institute
Valarie A. Zeithaml is an author at Texas A&M University specializing in marketing, business, and marketing management.
Publications per year
1982–2023
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text
Business, Marketing, Marketing Management +12
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations
Management, Marketing, Quality Management +16
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Valarie A. Zeithaml · Journal of Marketing · 1988 · 12.7K citations · Full text
Business, Marketing, Marketing Management +17
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 10K citations
Valarie A. Zeithaml · Journal of Marketing · 1988 · 9.8K citations
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