J. Joseph Cronin

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations

Business, Marketing, Marketing Management +13

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J. Joseph Cronin, Michael K. Brady, G. Tomas M. Hult · Journal of Retailing · 2000 · 6.4K citations

Business, Marketing, Marketing Management +16

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 4.9K citations

Business, Marketing, Marketing Management +13

Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach

Michael K. Brady, J. Joseph Cronin · Journal of Marketing · 2001 · 3.5K citations

Business, Marketing, Marketing Management +15

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1994 · 2.8K citations

Management, Marketing, Marketing Management +16