Concepedia

Steven A. Taylor

SA

Statistics

Publications

50

Citations

23.6K

H-Index

32

Active since

1992

Affiliations

Illinois State University(Current)

Florida State University

University of California, San Francisco

University of Southern Indiana

Steven A. Taylor is an author at Illinois State University specializing in marketing, business, and customer satisfaction.

ORCID

Publications per year

1992–2022

50

Publications

50

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations

, , +13

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 4.9K citations

, , +13

Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1994 · 2.8K citations

, , +16

An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Steven A. Taylor, Thomas L. Baker · Journal of Retailing · 1994 · 2K citations

, , +13

SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1994 · 1.2K citations

, , +16

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