Thomas L. Baker

An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Steven A. Taylor, Thomas L. Baker · Journal of Retailing · 1994 · 2K citations

Customer Satisfaction, Service Quality, Service Research +10

Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective

Judy A. Siguaw, Penny M. Simpson, Thomas L. Baker · Journal of Marketing · 1998 · 717 citations

Relationship Marketing, Customer Satisfaction, Market Orientation +13

Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events

Roscoe Hightower, Michael K. Brady, Thomas L. Baker · Journal of Business Research · 2002 · 574 citations

Exploratory Study, Leisure Study, Physical Activity +10

A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors

Sabine Benoit, Thomas L. Baker, Ruth N. Bolton et al. · Journal of Business Research · 2017 · 525 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Research +17

Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Adam Rapp, Thomas L. Baker, Daniel G. Bachrach et al. · Journal of Retailing · 2015 · 373 citations

Customer Experience, Customer Satisfaction, Performance Studies +8