Concepedia
Statistics
Publications
60
Citations
22.4K
H-Index
45
Active since
1983
Affiliations
Arizona State University(Current)
Vanderbilt University
Marketing Science Institute
TE Laboratories (Ireland)
University of Maryland, College Park
Ruth N. Bolton is an author at Arizona State University specializing in business, marketing, and marketing management.
Publications per year
1983–2021
A Multistage Model of Customers' Assessments of Service Quality and Value
Ruth N. Bolton, James H. Drew · Journal of Consumer Research · 1991 · 3K citations
Business, Marketing, Marketing Management +17
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
Amy Smith, Ruth N. Bolton, Janet Wagner · Journal of Marketing Research · 1999 · 2.1K citations
Business, Marketing, Organizational Behavior +12
A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction
Ruth N. Bolton · Marketing Science · 1998 · 2K citations
Business, Marketing, Marketing Management +16
Amy Smith, Ruth N. Bolton, Janet Wagner · Journal of Marketing Research · 1999 · 1.4K citations
A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes
Ruth N. Bolton, James H. Drew · Journal of Marketing · 1991 · 1.3K citations
Business, Marketing, Marketing Management +13
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