Concepedia

James H. Drew

JH

Statistics

Publications

9

Citations

5.1K

H-Index

9

Active since

1991

Affiliations

TE Laboratories (Ireland)(Current)

James H. Drew is an author at TE Laboratories (Ireland) specializing in customer satisfaction, management, and business.

Top concepts

Publications per year

1991–2003

9

Publications

9

A Multistage Model of Customers' Assessments of Service Quality and Value

Ruth N. Bolton, James H. Drew · Journal of Consumer Research · 1991 · 2.9K citations

A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

Ruth N. Bolton, James H. Drew · Journal of Marketing · 1991 · 1.3K citations

, , +16

A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

Ruth N. Bolton, James H. Drew · Journal of Marketing · 1991 · 562 citations

, , +16

Mitigating the effect of service encounters

Ruth N. Bolton, James H. Drew · Marketing Letters · 1992 · 120 citations

, , +5

Targeting Customers with Statistical and Data-Mining Techniques

James H. Drew, D.R. Mani, Andrew L. Betz et al. · Journal of Service Research · 2001 · 71 citations

, , +22

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