Journal of Retailing

Consumer perceived value: The development of a multiple item scale

Jill Sweeney, Geoffrey N. Soutar · 2001 · 6.4K citations

Business, Marketing, Marketing Management +11

Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J. Joseph Cronin, Michael K. Brady, G. Tomas M. Hult · 2000 · 6.4K citations

Business, Marketing, Marketing Management +16

Refinement and reassessment of the SERVQUAL scale.

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · 1991 · 4K citations

Education, Psychology, Quality Management +9

Hedonic and utilitarian motivations for online retail shopping behavior

Terry L. Childers, Christopher L. Carr, Joann Peck et al. · 2001 · 3.2K citations

Business, Marketing, Retail Management +14

Customer Experience Creation: Determinants, Dynamics and Management Strategies

Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman et al. · 2009 · 3K citations

Business, Marketing, Marketing Management +13