Concepedia

Jill Sweeney

JS

75

Publications

16.2K

Citations

45

H-Index

1992

Active since

Affiliations

The University of Western Australia(Current)

The University of Queensland

University of Newcastle Australia

The University of Adelaide

Monash University

Jill Sweeney is an author at The University of Western Australia specializing in management, marketing, and consumer research.

Top concepts

ManagementMarketingConsumer ResearchCustomer SatisfactionBusinessConsumer BehaviorService QualitySocial SciencesInteractive MarketingBrand Management

Publications per year

1992–2023

75

Publications

75

Consumer perceived value: The development of a multiple item scale

Jill Sweeney, Geoffrey N. Soutar · Journal of Retailing · 2001 · 6.2K citations

Behavioral Sciences, Multiple Item Scale, Consumer Study +7

Health Care Customer Value Cocreation Practice Styles

Janet R. McColl‐Kennedy, Stephen L. Vargo, Tracey S. Dagger et al. · Journal of Service Research · 2012 · 1.1K citations

Nursing, Customer Satisfaction, Primary Care +11

A Hierarchical Model of Health Service Quality

Tracey S. Dagger, Jill Sweeney, Lester W. Johnson · Journal of Service Research · 2007 · 716 citations

Total Quality Management, Quality Of Life, Customer Satisfaction +16

Co-becoming Bawaka

Bawaka Country, Sarah Wright, Sandie Suchet‐Pearson et al. · Progress in Human Geography · 2015 · 540 citations

Social Geography, Education, Indigenous People +16

Factors influencing word of mouth effectiveness: receiver perspectives

Jill Sweeney, Geoffrey N. Soutar, Tim Mazzarol · European Journal of Marketing · 2008 · 487 citations

Customer Experience, Customer Satisfaction, Digital Marketing +22

Rows per page

1–5 of 75