Concepedia

Janet R. McColl‐Kennedy

JR

Statistics

Publications

76

Citations

11.6K

H-Index

49

Active since

1990

Affiliations

The University of Queensland(Current)

The University of Western Australia

Griffith University

Karlstad University

Janet R. McColl‐Kennedy is an author at The University of Queensland specializing in business, marketing, and services marketing.

Publications per year

1990–2024

76

Publications

76

Health Care Customer Value Cocreation Practice Styles

Janet R. McColl‐Kennedy, Stephen L. Vargo, Tracey S. Dagger et al. · Journal of Service Research · 2012 · 1.1K citations

Business, Health Care Management, Marketing +7

Customer experience challenges: bringing together digital, physical and social realms

Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung et al. · Journal of service management · 2018 · 820 citations · Full text

Business, Marketing, Marketing Management +15

Application of Fairness Theory to Service Failures and Service Recovery

Janet R. McColl‐Kennedy, Beverley Sparks · Journal of Service Research · 2003 · 642 citations

Business, Marketing, Social Psychology +17

Impact of leadership style and emotions on subordinate performance

Janet R. McColl‐Kennedy, Ronald D. Anderson · The Leadership Quarterly · 2002 · 624 citations

Management, Leadership, Organizational Behavior +14

Co-creation practices: Their role in shaping a health care ecosystem

Pennie Frow, Janet R. McColl‐Kennedy, Adrian Payne · Industrial Marketing Management · 2016 · 455 citations

Nursing, Health Care Management, Health Systems +12

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