Concepedia

Lilliemay Cheung

LC

10

Publications

1.5K

Citations

10

H-Index

2014

Active since

Affiliations

The University of Queensland(Current)

Linköping University

Queensland University of Technology

Lilliemay Cheung is an author at The University of Queensland specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingEducationOrganizationsUser ExperienceConsumer ResearchMarketing InsightsService ManagementCommunity Engagement

Publications per year

2014–2022

10

Publications

10

Customer experience challenges: bringing together digital, physical and social realms

Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung et al. · Journal of service management · 2018 · 779 citations · Full text

Customer Experience, Customer Satisfaction, Digital Society +25

Co-creating service experience practices

Janet R. McColl‐Kennedy, Lilliemay Cheung, Elizabeth Ferrier · Journal of service management · 2015 · 171 citations

Customer Experience, Organizations, Customer Satisfaction +19

A new perspective on market dynamics

Suvi Nenonen, Hans Kjellberg, Jaqueline Pels et al. · Marketing Theory · 2014 · 123 citations

Market Equilibrium, Consumer Research, Market Dynamics +19

Dynamics of wellbeing co-creation: a psychological ownership perspective

Tom Chen, Sarah Dodds, Jörg Finsterwalder et al. · Journal of service management · 2020 · 111 citations · Full text

Quality Of Life, Social Identity, Dynamic Co-creation +13

Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities

Raymond P. Fisk, Andrew S. Gallan, Alison M. Joubert et al. · Journal of Service Research · 2022 · 95 citations

Organizations, Digital Society, Digital Inclusion +19

Rows per page

1–5 of 10