Lilliemay Cheung - Concepedia

Author

Lilliemay Cheung

The University of Queensland ORCID

Also Known As

Cheung, Lilliemay, L. Cheung, Lilliemay Cheung

Publications

1.6K

Citations

H-Index

Concepts

All Affiliations

The University of Queensland Linköping University Queensland University of Technology

About

Lilliemay Cheung is an author at The University of Queensland specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	9	9	1.5K
2	Business	7	7	1.3K
3	Education	3	3	203
4	Arts	1	1	43
5	Engineering	1	1	42

Lilliemay Cheung

Publications

1.5K

Citations

H-Index

Page 1

	Year	Citations
Customer experience challenges: bringing together digital, physical and social realms Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung, Journal of service management Customer ExperienceCustomer SatisfactionDigital SocietyDigital MarketingEmerging Media	2018	779
Co-creating service experience practices Janet R. McColl‐Kennedy, Lilliemay Cheung, Elizabeth Ferrier Journal of service management Customer ExperienceOrganizationsCustomer SatisfactionServices ManagementHospitality Management	2015	171
A new perspective on market dynamics Suvi Nenonen, Hans Kjellberg, Jaqueline Pels, Marketing Theory Market EquilibriumConsumer ResearchMarket DynamicsMarket DesignPlasticity Concept	2014	123
Dynamics of wellbeing co-creation: a psychological ownership perspective Tom Chen, Sarah Dodds, Jörg Finsterwalder, Journal of service management Quality Of LifeSocial IdentityDynamic Co-creationLife SatisfactionPositive Psychology	2020	111
Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities Raymond P. Fisk, Andrew S. Gallan, Alison M. Joubert, Journal of Service Research OrganizationsDigital SocietyDigital InclusionServices ManagementEducation	2022	95
Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework Silke Boenigk, Raymond P. Fisk, Sertan Kabadayi, Journal of Public Policy & Marketing Human MigrationOrganizationsEducationRefugee HealthForced Migration	2020	66
Addressing vulnerability: what role does marketing play? Lilliemay Cheung, Janet R. McColl‐Kennedy Journal of Services Marketing Human MigrationConsumer ResearchSocial MarketingSocial ChangeJournalism	2019	43
Resource integration in liminal periods: transitioning to transformative service Lilliemay Cheung, Janet R. McColl‐Kennedy Journal of Services Marketing Services ManagementValue TheorySustainable DevelopmentResource IntegrationSocial Change	2015	42
Consumer-citizens mobilizing social capital following a natural disaster: effects on well-being Lilliemay Cheung, Janet R. McColl‐Kennedy, Leonard V. Coote Journal of Services Marketing EngineeringEducationSocial Determinants Of HealthCommunity ResilienceSocio-economic Impacts	2017	42
Tensions and trade-offs in multi-actor service ecosystems Janet R. McColl‐Kennedy, Lilliemay Cheung, Leonard V. Coote Journal of Business Research Service NetworkService StudyManagementBusinessService Science	2020	40

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