Andrew S. Gallan - Concepedia

Author

Andrew S. Gallan

DePaul University ORCID

Also Known As

Andrew Gallan, Andrew S Gallan, Andrew S. Gallan

Publications

3.5K

Citations

H-Index

118

Concepts

All Affiliations

DePaul University Arizona State University Florida Atlantic University The University of Queensland Monash University

About

Andrew S. Gallan is an author at DePaul University specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	11	12	2.6K
2	Business	10	10	1.8K
3	Education	3	3	154
4	Engineering	1	1	24
5	Health Sciences	1	1	74

Andrew S. Gallan

Publications

3.4K

Citations

H-Index

Page 1

	Year	Citations
Transformative service research: An agenda for the future Laurel Anderson, Amy L. Ostrom, Canan Corus, Journal of Business Research Service StudyManagementService ScienceSocial InnovationTransformative Service Research	2012	909
Customer experience challenges: bringing together digital, physical and social realms Ruth N. Bolton, Janet R. McColl‐Kennedy, Lilliemay Cheung, Journal of service management Customer ExperienceCustomer SatisfactionDigital SocietyDigital MarketingEmerging Media	2018	779
Enhancing Knowledge Development in Marketing Easwar S. Iyer, Jill Avery, Sundar G. Bharadwaj, Marketing AnalyticsCustomer SatisfactionBusiness IntelligenceKnowledge DevelopmentManagement	2010	334
Customer positivity and participation in services: an empirical test in a health care context Andrew S. Gallan, Cheryl Burke Jarvis, Stephen Brown, Journal of the Academy of Marketing Science Customer SatisfactionEmpirical TestService QualityHealth PolicyService Research	2012	309
Conceptualisation and Aspirations of Transformative Service Research Mark S. Rosenbaum, Canan Corus, Amy L. Ostrom, Service InnovationService StudyManagementService ScienceSocial Change	2011	157
Evaluation and measurement of patient experience Sherri L. LaVela, Andrew S. Gallan SHILAP Revista de lepidopterología	2014	144
Transformative service networks: cocreated value as well-being Hulda G. Black, Andrew S. Gallan Service Industries Journal Service NetworkCustomer SatisfactionOrganizational CommunicationService ResearchService Study	2015	137
How do you feel today? Managing patient emotions during health care experiences to enhance well-being Janet R. McColl‐Kennedy, Tracey S. Danaher, Andrew S. Gallan, Journal of Business Research NursingFamily MedicinePatient SatisfactionPatient EmotionsEmotional Well-being	2017	113
Service Research in Health Care Tracey S. Danaher, Andrew S. Gallan Journal of Service Research NursingService ResearchHealth Services ManagementPublic HealthHealth Care Management	2016	102
Healing the Digital Divide With Digital Inclusion: Enabling Human Capabilities Raymond P. Fisk, Andrew S. Gallan, Alison M. Joubert, Journal of Service Research OrganizationsDigital SocietyDigital InclusionServices ManagementEducation	2022	95

Page 1