Transformative service research: An agenda for the future

Laurel Anderson, Amy L. Ostrom, Canan Corus, +9

Journal of Business Research

Service StudyManagementService ScienceSocial InnovationTransformative Service Research +1

Transformative Service Research

Laurel Anderson, Amy L. Ostrom

Journal of Service Research

Customer SatisfactionOrganizationsQuality Of LifePerformance StudiesService Quality +12

Street Art, Sweet Art? Reclaiming the “Public” in Public Place

Luca M. Visconti, John F. Sherry, Stefania Borghini, +1

Journal of Consumer Research

The changing role of the health care customer: review, synthesis and research agenda

Janet R. McColl‐Kennedy, Hannah Snyder, Mattias Elg, +4

Journal of service management

Family MedicineCustomer SatisfactionHealth Care CustomerHealth Care ManagementPrimary Care +16

Community Action Research

Julie L. Ozanne, Laurel Anderson

Journal of Public Policy & Marketing

Community PerceptionEducationSocial SciencesLocal ProblemsCommunity Building +17

Conceptualisation and Aspirations of Transformative Service Research

Mark S. Rosenbaum, Canan Corus, Amy L. Ostrom, +9

Service InnovationService StudyManagementService ScienceSocial Change +1

Billions of impoverished people deserve to be better served

Raymond P. Fisk, Laurel Anderson, David E. Bowen, +5

Journal of service management

OrganizationsIncome JusticeServices ManagementHuman Service OrganizationPoverty Reduction +21

A Social Robot to Mitigate Stress, Anxiety, and Pain in Hospital Pediatric Care

Sooyeon Jeong, Deirdre E. Logan, Matthew S. Goodwin, +10

Socially Assistive RobotEmpathyEducationMental HealthPsychology +23

Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services

Laurel Anderson, Jelena Spanjol, Josephine Go Jefferies, +6

Journal of Public Policy & Marketing

Customer SatisfactionResource IntegrationHuman Resource ManagementAutonomyOrganizational Behavior +20

Elevating the human experience (HX) through service research collaborations: introducing ServCollab

Raymond P. Fisk, Linda Alkire, Laurel Anderson, +4

Journal of service management

Research CollaborationsHuman Service OrganizationCommunicationHuman Resource ManagementIntroducing Servcollab +22