Concepedia

Laurel Anderson

LA

24

Publications

3K

Citations

21

H-Index

1991

Active since

Affiliations

Arizona State University(Current)

Texas State University

Universidade do Porto

Pace University

Laurel Anderson is an author at Arizona State University specializing in management, business, and social sciences.

Top concepts

ManagementBusinessService DesignSocial SciencesEducationMarketingCustomer SatisfactionSociologyPublic PolicyNursing

Publications per year

1991–2021

24

Publications

24

Transformative service research: An agenda for the future

Laurel Anderson, Amy L. Ostrom, Canan Corus et al. · Journal of Business Research · 2012 · 909 citations

Service Study, Management, Service Science +3

Transformative Service Research

Laurel Anderson, Amy L. Ostrom · Journal of Service Research · 2015 · 435 citations · Full text

Customer Satisfaction, Organizations, Quality Of Life +14

Street Art, Sweet Art? Reclaiming the “Public” in Public Place

Luca M. Visconti, John F. Sherry, Stefania Borghini et al. · Journal of Consumer Research · 2010 · 225 citations

The changing role of the health care customer: review, synthesis and research agenda

Janet R. McColl‐Kennedy, Hannah Snyder, Mattias Elg et al. · Journal of service management · 2017 · 184 citations · Full text

Family Medicine, Customer Satisfaction, Health Care Customer +18

Community Action Research

Julie L. Ozanne, Laurel Anderson · Journal of Public Policy & Marketing · 2010 · 157 citations

Community Perception, Education, Social Sciences +19

Rows per page

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