Concepedia

Mattias Elg

ME

Statistics

Publications

40

Citations

1.8K

H-Index

21

Active since

2002

Affiliations

Linköping University(Current)

Chalmers University of Technology

Karolinska Institutet

Swedish Association of Local Authorities and Regions

Jönköping University

Mattias Elg is an author at Linköping University specializing in management, business, and engineering.

Top concepts

ManagementBusinessEngineeringTotal Quality ManagementNursingMarketingQuality SystemsCustomer SatisfactionHealth Services ResearchStrategic Management

Publications per year

2002–2021

40

Publications

40

Co‐creation and learning in health‐care service development

Mattias Elg, Jon Engström, Lars Witell et al. · Journal of service management · 2012 · 220 citations

Family Medicine, Allied Health Professions, Education +18

The changing role of the health care customer: review, synthesis and research agenda

Janet R. McColl‐Kennedy, Hannah Snyder, Mattias Elg et al. · Journal of service management · 2017 · 184 citations · Full text

Family Medicine, Customer Satisfaction, Health Care Customer +18

How does lean work in emergency care? A case study of a lean-inspired intervention at the Astrid Lindgren Children's hospital, Stockholm, Sweden

Pamela Mazzocato, Richard Holden, Mats Brommels et al. · BMC Health Services Research · 2012 · 164 citations · Full text

A self-determination theory perspective on customer participation in service development

Jon Engström, Mattias Elg · Journal of Services Marketing · 2015 · 131 citations

Customer Satisfaction, Family Medicine, Self-determination-based Typology +25

Performance measurement to drive improvements in healthcare practice

Mattias Elg, Klara Palmberg Broryd, Beata Kollberg · International Journal of Operations & Production Management · 2013 · 79 citations · Full text

Program Implementation, Engineering, Clinical Specialties +19

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