Concepedia

Amy L. Ostrom

AL

Statistics

Publications

39

Citations

18.6K

H-Index

32

Active since

1993

Affiliations

Arizona State University(Current)

Northern Illinois University

Florida State University

Universidade do Porto

INESC TEC

Amy L. Ostrom is an author at Arizona State University specializing in service design, business, and services marketing.

Publications per year

1993–2024

39

Publications

39

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree et al. · Journal of Marketing · 2000 · 2.9K citations

Business, Marketing, Marketing Management +17

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom et al. · Journal of Marketing · 2005 · 1.7K citations

Management, Marketing, Marketing Management +17

Moving Forward and Making a Difference: Research Priorities for the Science of Service

Amy L. Ostrom, Mary Jo Bitner, Stephen Brown et al. · Journal of Service Research · 2010 · 1.5K citations

Management, Leadership, Strategy +14

Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom, A. Parasuraman, David E. Bowen et al. · Journal of Service Research · 2015 · 1.4K citations

Business, Information Systems, Information Technology +15

Domo Arigato Mr. Roboto

Jenny van Doorn, Martin Mende, Stephanie Noble et al. · Journal of Service Research · 2016 · 1.2K citations · Full text

Business, Social Psychology, Technology Management +13

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