Stephen Brown - Concepedia

Author

Stephen Brown

Also Known As

Amy Marr, S Brown, S. W Brown, STEPHEN W. BROWN, Stephen Brown, Stephen J. Brown, Stephen W Brown, Stephen W. Brown, Stephen W. Brown III

318

Publications

21.3K

Citations

H-Index

235

Concepts

All Affiliations

University of Ulster Arizona State University

About

Stephen Brown is an author at University of Ulster specializing in management, marketing, and business.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	41	62	16.7K
2	Arts	14	18	1.2K
3	Language Studies	9	9	254
4	Education	7	7	441
5	Humanities	6	6	129

Stephen Brown

112

Publications

19.9K

Citations

H-Index

Page 1

	Year	Citations
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Stephen S. Tax, Stephen Brown, Murali Chandrashekaran Journal of Marketing Total Quality ManagementRelationship MarketingCustomer SatisfactionCustomer ExperienceService Quality	1998	2.1K
Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom, Journal of Marketing Customer SatisfactionDigital MarketingSelf-service TechnologiesConsumer ResearchTechnology Adoption	2005	1.7K
Moving Forward and Making a Difference: Research Priorities for the Science of Service Amy L. Ostrom, Mary Jo Bitner, Stephen Brown, Journal of Service Research OrganizationsService InnovationServices ManagementResearch PrioritiesManagement	2010	1.5K
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Stephen S. Tax, Stephen Brown, Murali Chandrashekaran Journal of Marketing Customer ExperienceRelationship MarketingCustomer SatisfactionConsumer Decision MakingConsumer Uncertainty	1998	1.2K
A Gap Analysis of Professional Service Quality Stephen Brown, Teresa A. Swartz Journal of Marketing Total Quality ManagementCustomer SatisfactionFamily MedicineServices ManagementService Excellence	1989	984
Tracking the evolution of the services marketing literature Raymond P. Fisk, Stephen Brown, Mary Jo Bitner Journal of Retailing Service StrategyService StudyInteractive MarketingManagementBusiness	1993	974
Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors Lance A. Bettencourt, Stephen Brown Journal of Retailing Job SatisfactionEmployee AttitudeOrganizational CommunicationWorkplace ConflictContact Employees	1997	923
Client Co-Production in Knowledge-Intensive Business Services Lance A. Bettencourt, Amy L. Ostrom, Stephen Brown, California Management Review Service ProviderCustomer SatisfactionService SolutionBusiness IntelligenceService Study	2002	732
Recovering and Learning from Service Failure Stephen S. Tax, Stephen Brown Sloan management review	1998	713
Consumer satisfaction and perceived quality: Complementary or divergent constructs? Jerry B. Gotlieb, Dhruv Grewal, Stephen Brown Journal of Applied Psychology Total Quality ManagementCustomer SatisfactionQuality Of LifeSatisfaction ModelsBehavioral Decision Making	1994	679

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