Concepedia

Stephen Brown

SB

Statistics

Publications

112

Citations

20.1K

H-Index

53

Active since

1976

Affiliations

University of Ulster(Current)

Arizona State University

Stephen Brown is an author at University of Ulster specializing in marketing, business, and marketing management.

Publications per year

1976–2021

112

Publications

112

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Stephen S. Tax, Stephen Brown, Murali Chandrashekaran · Journal of Marketing · 1998 · 2.1K citations

Business, Marketing, Marketing Management +17

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom et al. · Journal of Marketing · 2005 · 1.7K citations

Management, Marketing, Marketing Management +17

Moving Forward and Making a Difference: Research Priorities for the Science of Service

Amy L. Ostrom, Mary Jo Bitner, Stephen Brown et al. · Journal of Service Research · 2010 · 1.5K citations

Management, Leadership, Strategy +14

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Stephen S. Tax, Stephen Brown, Murali Chandrashekaran · Journal of Marketing · 1998 · 1.2K citations

Business, Marketing, Marketing Management +17

A Gap Analysis of Professional Service Quality

Stephen Brown, Teresa A. Swartz · Journal of Marketing · 1989 · 984 citations

Management, Health Services Administration, Quality Management +17

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