Concepedia
Statistics
Publications
10
Citations
2.3K
H-Index
Active since
1983
Affiliations
Arizona State University(Current)
California Polytechnic State University
Teresa A. Swartz is an author at Arizona State University specializing in business, service quality, and services marketing.
Publications per year
1983–2007
A Gap Analysis of Professional Service Quality
Stephen Brown, Teresa A. Swartz · Journal of Marketing · 1989 · 984 citations
Management, Health Services Administration, Quality Management +17
Advances in Services Marketing and Management
Teresa A. Swartz · 1995 · 553 citations
Business, Marketing, Marketing Management +17
Stephen Brown, Teresa A. Swartz · Journal of Marketing · 1989 · 397 citations
Consumer and provider expectations and experiences in evaluating professional service quality
Teresa A. Swartz, Stephen Brown · Journal of the Academy of Marketing Science · 1989 · 173 citations
Management, Quality Management, Health Services Research +11
Relationship between Source Expertise and Source Similarity in an Advertising Context
Teresa A. Swartz · Journal of Advertising · 1984 · 52 citations
Social Sciences, Communication, Marketing +11
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