Statistics
Publications
17
Citations
7K
H-Index
16
Active since
1988
Stephen S. Tax is an author at University of Victoria specializing in business, customer experience management, and marketing.
Publications per year
1988–2020
17
17
Recovering and Learning from Service Failure
Stephen S. Tax, Stephen Brown · Sloan management review · 1998 · 713 citations
Satisfaction Strength and Customer Loyalty
Murali Chandrashekaran, Kristin Rotte, Stephen S. Tax et al. · Journal of Marketing Research · 2007 · 347 citations
1–5 of 17