Murali Chandrashekaran

Author

University of Cincinnati

Also Known As

Murali Chandrashekaran

Publications

4.9K

Citations

H-Index

Concepts

All Affiliations

University of Cincinnati Pennsylvania State University Arizona State University UNSW Sydney College of Business Administration

About

Murali Chandrashekaran is an author at University of Cincinnati specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	16	18	4.7K
2	Management	16	18	4.7K
3	Behavioral Sciences	4	4	139
4	Arts	2	2	336
5	Social Sciences	1	1	39

Murali Chandrashekaran

Publications

4.8K

Citations

H-Index

Page 1

	Year	Citations
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Stephen S. Tax, Stephen Brown, Murali Chandrashekaran Journal of Marketing Total Quality ManagementRelationship MarketingCustomer SatisfactionCustomer ExperienceService Quality	1998	2.1K
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing Stephen S. Tax, Stephen Brown, Murali Chandrashekaran Journal of Marketing Customer ExperienceRelationship MarketingCustomer SatisfactionConsumer Decision MakingConsumer Uncertainty	1998	1.2K
Satisfaction Strength and Customer Loyalty Murali Chandrashekaran, Kristin Rotte, Stephen S. Tax, Journal of Marketing Research Service ProviderCustomer SatisfactionService QualitySatisfaction StrengthService Recovery	2007	346
Brand Retrieval, Consideration Set Composition, Consumer Choice, and the Pioneering Advantage Frank R. Kardes, Gurumurthy Kalyanaram, Murali Chandrashekaran, Journal of Consumer Research Consumer StudyBrand StrategyConsumer ResearchJournalismConsumer Culture	1993	297
Customer Satisfaction Heterogeneity and Shareholder Value Rajdeep Grewal, Murali Chandrashekaran, Alka Varma Citrin Journal of Marketing Research Customer ProfitabilityCustomer SatisfactionService QualityManagementConsumer Research	2010	164
A Split Hazard Model for Analyzing the Diffusion of Innovations Rajiv K. Sinha, Murali Chandrashekaran Journal of Marketing Research Split Hazard ModelRisk Model ValidationTechnology AdoptionObserved HeterogeneityStochastic Simulation	1992	120
From Uncertain Intentions to Actual Behavior: A Threshold Model of Whether and When Salespeople Quit Murali Chandrashekaran, Kevin M. McNeilly, Frederick A. Russ, Journal of Marketing Research Customer SatisfactionBehavioral Decision MakingUncertain IntentionsConsumer ResearchIndividual Decision Making	2000	88
Market Motives, Distinctive Capabilities, and Domestic Inertia: A Hybrid Model of Innovation Generation Murali Chandrashekaran, Raj Mehta, Rajesh Chandrashekaran, Journal of Marketing Research Domestic Inertia ConsiderationsEntrepreneurshipInnovation ManagementManagementDomestic Inertia	1999	70
Environments, unobserved heterogeneity, and the effect of market orientation on outcomes for high-tech firms Rajdeep Grewal, Murali Chandrashekaran, Jean L. Johnson, Journal of the Academy of Marketing Science Market OrientationFirm PerformanceHigh-tech FirmsManagementBusiness	2011	62
Isolating the Determinants of Innovativeness: A Split-Population Tobit (SPOT) Duration Model of Timing and Volume of First and Repeat Purchase Murali Chandrashekaran, Rajiv K. Sinha Journal of Marketing Research Customer SatisfactionInnovation AdoptionConsumer ResearchDuration ModelTechnology Adoption	1995	49

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