Concepedia

Matthew L. Meuter

ML

21

Publications

10.9K

Citations

19

H-Index

2000

Active since

Affiliations

California State University, Chico(Current)

Arizona State University

Villanova University

Bryant University

Matthew L. Meuter is an author at California State University, Chico specializing in management, customer satisfaction, and marketing.

Top concepts

ManagementCustomer SatisfactionBusinessMarketingTechnologyConsumer ResearchUser ExperienceConsumer BehaviorInteractive MarketingDigital Marketing

Publications per year

2000–2016

21

Publications

21

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree et al. · Journal of Marketing · 2000 · 2.9K citations

Customer Satisfaction, Self-service Technologies, Consumer Research +17

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies

Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom et al. · Journal of Marketing · 2005 · 1.7K citations

Customer Satisfaction, Digital Marketing, Self-service Technologies +16

Technology Infusion in Service Encounters

M. J. Bitner, Stephen W. Brown, Matthew L. Meuter · Journal of the Academy of Marketing Science · 2000 · 1.5K citations

Engineering, Design, User Experience +4

The influence of technology anxiety on consumer use and experiences with self-service technologies

Matthew L. Meuter, Amy L. Ostrom, Mary Jo Bitner et al. · Journal of Business Research · 2003 · 1.2K citations

Customer Satisfaction, Self-service Technology, User Perception +13

Self‐service technology adoption: comparing three technologies

James M. Curran, Matthew L. Meuter · Journal of Services Marketing · 2005 · 745 citations

Customer Satisfaction, Banking Industry, Innovation Adoption +19

Rows per page

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