Concepedia

Robert I. Roundtree

RI

Statistics

Publications

4

Citations

4.8K

H-Index

4

Active since

2000

Affiliations

Arizona State University(Current)

Robert I. Roundtree is an author at Arizona State University specializing in marketing, management, and customer satisfaction.

Top concepts

MarketingManagementCustomer SatisfactionTechnologyUser ExperienceConsumer ResearchInteractive MarketingArtsBrandingBusiness

Publications per year

2000–2008

4

Publications

4

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree et al. · Journal of Marketing · 2000 · 2.9K citations

Customer Satisfaction, Self-service Technologies, Consumer Research +17

The influence of technology anxiety on consumer use and experiences with self-service technologies

Matthew L. Meuter, Amy L. Ostrom, Mary Jo Bitner et al. · Journal of Business Research · 2003 · 1.2K citations

Customer Satisfaction, Self-service Technology, User Perception +13

Client Co-Production in Knowledge-Intensive Business Services

Lance A. Bettencourt, Amy L. Ostrom, Stephen Brown et al. · California Management Review · 2002 · 732 citations

Service Provider, Customer Satisfaction, Service Solution +15

Envisioning the Future of Advertising Creativity Research: Alternative Perspectives

T. Bernardin, Paul Kemp-Robertson, David W. Stewart et al. · Journal of Advertising · 2008 · 21 citations

Creative Communications, Entertainment Marketing, Creativity Research +18

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