Concepedia
Statistics
Publications
22
Citations
6.3K
H-Index
20
Active since
1996
Affiliations
Arizona State University(Current)
Indiana University Bloomington
Partners In Care
Texas Christian University
Saint Louis University
Lance A. Bettencourt is an author at Arizona State University specializing in management, marketing, and organizational behavior.
Publications per year
1996–2021
Customer voluntary performance: Customers as partners in service delivery
Lance A. Bettencourt · Journal of Retailing · 1997 · 1.3K citations
Management, Marketing Management, Performance Management +14
Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors
Lance A. Bettencourt, Stephen Brown · Journal of Retailing · 1997 · 939 citations
Management, Human Resource Management, Organizational Behavior +16
Client Co-Production in Knowledge-Intensive Business Services
Lance A. Bettencourt, Amy L. Ostrom, Stephen Brown et al. · California Management Review · 2002 · 733 citations
Management, Knowledge Management, Strategic Management +16
Lifestyle of the Tight and Frugal: Theory and Measurement
John L. Lastovicka, Lance A. Bettencourt, Renée Shaw Hughner et al. · Journal of Consumer Research · 1999 · 629 citations
Social Sciences, Behavioral Sciences, Behavioral Economics +11
A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors.
Lance A. Bettencourt, Kevin P. Gwinner, Matthew L. Meuter · Journal of Applied Psychology · 2001 · 600 citations
Management, Organization Studies, Organizational Behavior +11
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