Martin Mende

Domo Arigato Mr. Roboto

Jenny van Doorn, Martin Mende, Stephanie Noble et al. · Journal of Service Research · 2016 · 1.2K citations · Full text

Artificial Intelligence, Customer Satisfaction, Engineering +19

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Martin Mende, Maura L. Scott, Jenny van Doorn et al. · Journal of Marketing Research · 2019 · 1K citations · Full text

Behavioral Decision Making, Consumer Study, Social Psychology +24

Transformative service research: An agenda for the future

Laurel Anderson, Amy L. Ostrom, Canan Corus et al. · Journal of Business Research · 2012 · 909 citations

Service Study, Management, Service Science +3

Judging the Book by Its Cover? how Consumers Decode Conspicuous Consumption Cues in Buyer–Seller Relationships

Maura L. Scott, Martin Mende, Lisa E. Bolton · Journal of Marketing Research · 2013 · 203 citations

Warmth Inferences, Consumer Uncertainty, Behavioral Decision Making +20

Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth

Martin Mende, Ruth N. Bolton, Mary Jo Bitner · Journal of Marketing Research · 2012 · 198 citations

Marketing Analytics, Customer Satisfaction, Customer Experience +17