Martin Mende

Domo Arigato Mr. Roboto

Jenny van Doorn, Martin Mende, Stephanie Noble et al. · Journal of Service Research · 2016 · 1.2K citations · Full text

Business, Social Psychology, Technology Management +13

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses

Martin Mende, Maura L. Scott, Jenny van Doorn et al. · Journal of Marketing Research · 2019 · 1.1K citations · Full text

Engineering, Psychology, Social Psychology +16

Transformative service research: An agenda for the future

Laurel Anderson, Amy L. Ostrom, Canan Corus et al. · Journal of Business Research · 2012 · 953 citations

Business, Marketing, Health Services Research +11

Judging the Book by Its Cover? how Consumers Decode Conspicuous Consumption Cues in Buyer–Seller Relationships

Maura L. Scott, Martin Mende, Lisa E. Bolton · Journal of Marketing Research · 2013 · 213 citations

Social Sciences, Marketing, Social Psychology +11

The Fifth Industrial Revolution: How Harmonious Human–Machine Collaboration is Triggering a Retail and Service [R]evolution

Stephanie Noble, Martin Mende, Dhruv Grewal et al. · Journal of Retailing · 2022 · 212 citations · Full text

Business, Retail Management, Strategic Management +8