Lisa E. Bolton

Consumer Perceptions of Price (Un)Fairness

Lisa E. Bolton, Luk Warlop, Joseph W. Alba · Journal of Consumer Research · 2003 · 1.1K citations · Full text

Business, Business Economics, Marketing +17

To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?

Sungwoo Choi, Anna S. Mattila, Lisa E. Bolton · Journal of Service Research · 2020 · 453 citations

Engineering, Psychology, Social Psychology +12

How Does Corporate Social Responsibility Affect Consumer Response to Service Failure in Buyer–Seller Relationships?

Lisa E. Bolton, Anna S. Mattila · Journal of Retailing · 2014 · 263 citations

Business, Marketing, Marketing Management +14

Judging the Book by Its Cover? how Consumers Decode Conspicuous Consumption Cues in Buyer–Seller Relationships

Maura L. Scott, Martin Mende, Lisa E. Bolton · Journal of Marketing Research · 2013 · 213 citations

Social Sciences, Marketing, Social Psychology +11

Price Fairness: Good and Service Differences and the Role of Vendor Costs

Lisa E. Bolton, Joseph W. Alba · Journal of Consumer Research · 2006 · 180 citations

Business, Business Economics, Economics +13