Concepedia

Anna S. Mattila

AS

Statistics

Publications

294

Citations

25.4K

H-Index

85

Active since

1991

Affiliations

Pennsylvania State University(Current)

Hong Kong Polytechnic University

Temple University

National University of Singapore

Universidade Nova de Lisboa

Anna S. Mattila is an author at Pennsylvania State University specializing in marketing, business, and consumer behavior.

Publications per year

1991–2025

294

Publications

294

Congruency of scent and music as a driver of in-store evaluations and behavior

Anna S. Mattila, Jochen Wirtz · Journal of Retailing · 2001 · 1.1K citations

Business, Marketing, Marketing Management +10

The Role of Emotions in Service Encounters

Anna S. Mattila, Cathy A. Enz · Journal of Service Research · 2002 · 791 citations

Business, Marketing, Marketing Management +16

Consumer responses to compensation, speed of recovery and apology after a service failure

Jochen Wirtz, Anna S. Mattila · International Journal of Service Industry Management · 2004 · 717 citations

Business, Psychology, Social Psychology +14

The role of affective factors on perceived cruise vacation value

Teoman Duman, Anna S. Mattila · Tourism Management · 2004 · 643 citations

Management, Marketing, Tourism Management +14

The effectiveness of service recovery in a multi‐industry setting

Anna S. Mattila · Journal of Services Marketing · 2001 · 511 citations

Business, Marketing, Consumer Behavior +15

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