Statistics
Publications
91
Citations
7.9K
H-Index
43
Active since
1970
Affiliations
Cathy A. Enz is an author at Cornell University specializing in management, hotel management, and hospitality management.
Publications per year
1970–2017
91
91
The Role of Emotions in Service Encounters
Anna S. Mattila, Cathy A. Enz · Journal of Service Research · 2002 · 791 citations
Cathy A. Enz · Cornell Hospitality Quarterly · 2009 · 403 citations
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