Journal of the Academy of Marketing Science · 2012 · 311 citations · 94 references
BusinessHealth Services AdministrationMarketingConsumer BehaviorHealth Services ResearchServices MarketingConsumer InvolvementConsumer SatisfactionCustomer EngagementCustomer ParticipationCustomer SatisfactionHealthcare Consumer BehaviorCustomer Participation BehaviorCustomer Participation IntentionCustomer Participation MotivationCustomer Satisfaction VariablesParticipation In Service DesignProductive Customer ParticipationService User Participation
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