Claes Fornell - Concepedia

Author

Claes Fornell

University of Michigan

Also Known As

CLAES FORNELL, Claes Fornell, Fornell, Claes

140

Publications

187.4K

Citations

H-Index

179

Concepts

All Affiliations

University of Michigan Ross School Quality Research University of Maryland, College Park Michigan State University

About

Claes Fornell is an author at University of Michigan specializing in business, management, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	44	53	170.4K
2	Engineering	9	9	136.5K
3	Education	5	5	767
4	Health Sciences	1	1	16
5	Language Studies	1	1	106

Claes Fornell

Publications

185.8K

Citations

H-Index

Page 1

	Year	Citations
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error Claes Fornell, David F. Larcker Journal of Marketing Research Customer SatisfactionQuality Of LifeStatistical TestsEngineeringMeasurement Theory	1981	63.9K
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error Claes Fornell, David F. Larcker Journal of Marketing Research Customer SatisfactionQuality Of LifeMeasurement TheoryEngineeringOrganizational Characteristic	1981	60K
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics Claes Fornell, David F. Larcker Journal of Marketing Research Quality Of LifeMeasurement TheoryEngineeringStructural ProblemPsychometrics	1981	12.5K
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics Claes Fornell, David F. Larcker Journal of Marketing Research	1981	9.6K
A National Customer Satisfaction Barometer: The Swedish Experience Claes Fornell Journal of Marketing ProductivityCustomer SatisfactionService QualityService ResearchManagement	1992	4.7K
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden Eugene W. Anderson, Claes Fornell, Donald R. Lehmann Journal of Marketing Customer ProfitabilityCustomer SatisfactionEconomic ReturnsService QualityService Research	1994	4.6K
The American Customer Satisfaction Index: Nature, Purpose, and Findings Claes Fornell, Michael D. Johnson, Eugene W. Anderson, Journal of Marketing Customer ProfitabilityCustomer SatisfactionEconomicsCustomer ExperienceService Quality	1996	3.8K
Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory Claes Fornell, Fred L. Bookstein Journal of Marketing Research	1982	3.4K
A National Customer Satisfaction Barometer: The Swedish Experience Claes Fornell Journal of Marketing ProductivityCustomer SatisfactionService QualityService ResearchManagement	1992	2.3K
Customer Satisfaction, Market Share, and Profitability: Findings from Sweden Eugene W. Anderson, Claes Fornell, Donald R. Lehmann Journal of Marketing Customer ProfitabilityCustomer SatisfactionEconomic ReturnsService QualityAccounting	1994	2.2K

Page 1