Concepedia

Customer Participation Behavior

Customer Participation Behavior is a type of customer engagement activity that involves customers’ active, goal-directed contributions in the co-creation of value through the provision of resources, information, or effort in service or product development processes.

188

Publications

18.6K

Citations

478

Authors

301

Institutions

Publications per year

2017–2026

100

Parents

Publications

188

Psychological Implications of Customer Participation in Co-Production

Neeli Bendapudi, Robert P. Leone · Journal of Marketing · 2003 · 1.5K citations · Full text

, , +11

Customer contributions and roles in service delivery

Mary Jo Bitner, William T. Faranda, Amy R. Hubbert et al. · International Journal of Service Industry Management · 1997 · 963 citations

, , +17

Virtual Customer Environments: Testing a Model of Voluntary Participation in Value Co‐creation Activities

Satish Nambisan, Robert A. Baron · Journal of Product Innovation Management · 2009 · 887 citations

, , +16

Customer participation in service production and delivery.

Scott W. Kelley, James H. Donnelly, Steven J. Skinner · Journal of Retailing · 1990 · 761 citations

, , +14

The Effect of Customers' Social Media Participation on Customer Visit Frequency and Profitability: An Empirical Investigation

Rishika Rishika, Ashish Kumar, Ramkumar Janakiraman et al. · Information Systems Research · 2012 · 553 citations · Full text

, , +14

1–5 of 188

Authors

478

  1. WH
    Won‐Moo Hur

    Inha University, South Korea

    3 publications · 188 citations

    3

    h-index

  2. HR
    HsiuJu Rebecca Yen

    National Tsing Hua University, Taiwan

    3 publications · 307 citations

    3

    h-index

  3. CR
    Carola Raab

    University of Nevada, Las Vegas, United States

    3 publications · 155 citations

    3

    h-index

  4. SB
    Sharad Borle

    Rice University, United States

    3 publications · 211 citations

    3

    h-index

  5. SS
    Siddharth S. Singh

    Rice University, United States

    3 publications · 211 citations

    3

    h-index

1–5 of 478

Institutions

301

  1. Lehigh University

    Bethlehem, United States

    4 h-index

    6 publications

    1.1K citations

  2. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    4 h-index

    5 publications

    473 citations

  3. Ohio University

    Athens, United States

    4 h-index

    4 publications

    297 citations

  4. National Central University

    Taoyuan City, Taiwan

    4 h-index

    7 publications

    285 citations

  5. University of Nevada, Las Vegas

    Las Vegas, United States

    4 h-index

    6 publications

    273 citations

  6. Inha University

    Incheon, South Korea

    3 h-index

    4 publications

    237 citations

  7. Jones College

    Jacksonville, United States

    3 h-index

    3 publications

    65 citations

  8. Rice University

    Houston, United States

    3 h-index

    9 publications

    633 citations

1–8 of 301

Venues

  1. Journal of Business Research

    JBR · 9 publications · 1.3K citations

    9

    h-index

  2. Journal of Retailing and Consumer Services

    8 publications · 816 citations

    8

    h-index

  3. Journal of Services Marketing

    6 publications · 325 citations

    6

    h-index

  4. Journal of Marketing

    JM · 6 publications · 3.2K citations

    6

    h-index

  5. International Journal of Bank Marketing

    5 publications · 227 citations

    5

    h-index

1–5