International Journal of Bank Marketing

Adoption of Internet banking by Australian consumers: an empirical investigation

Milind Sathye · 1999 · 1.1K citations

Business, Information Systems, Management Information Systems +11

Determinants of customer satisfaction in retail banking

Terrence J. Levesque, Gordon H.G. McDougall · 1996 · 862 citations

Business, Retail Management, Banking +13

Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction

Josée Bloemer, Ko de Ruyter, Pascal Peeters · 1998 · 799 citations

Business, Marketing, Marketing Management +17

Consumers’ attitudes towards online and mobile banking in China

Sylvie Laforet, Xiaoyan Li · 2005 · 769 citations

Business, Marketing, Marketing Management +17

The diffusion of Internet banking among Singapore consumers

Philip Gerrard, John Cunningham · 2003 · 708 citations

Business, Information Systems, Management Information Systems +14