Concepedia

Retail Banking

Retail Banking is a specialized form of banking that constitutes a distinct academic subfield within the broader domain of Financial Institutions, distinguished by its focus on providing financial services—such as deposit accounts, personal loans, mortgages, and payment services—directly to individual consumers and households rather than to corporations, financial intermediaries, or institutional clients.

4.4K

Publications

299.2K

Citations

7.8K

Authors

2.4K

Institutions

Publications per year

2017–2026

1.3K

Variants

Personal Banking

Parents

Children

Publications

4.4K

Relationship Banking: What Do We Know?

Arnoud W. A. Boot · Journal of Financial Intermediation · 2000 · 2.3K citations

, , +12

Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit

Ming-Chi Lee · Electronic Commerce Research and Applications · 2008 · 2K citations

, , +11

Toward an understanding of the behavioral intention to use mobile banking

Pin Luarn, Hsin‐Hui Lin · Computers in Human Behavior · 2004 · 1.9K citations

, , +13

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

Roger H. Hallowell · International Journal of Service Industry Management · 1996 · 1.9K citations

, , +13

Consumer acceptance of online banking: an extension of the technology acceptance model

Tero Pikkarainen, Kari Pikkarainen, Heikki Karjaluoto et al. · Internet Research · 2004 · 1.8K citations

, , +15

1–5 of 4.4K

Authors

7.8K

  1. HK
    Heikki Karjaluoto

    University of Jyväskylä, Finland

    19 publications · 3.4K citations

    18

    h-index

  2. TH
    Timothy H. Hannan

    Federal Reserve, United States

    19 publications · 2.1K citations

    17

    h-index

  3. AN
    Allen N. Berger

    University of South Carolina, United States

    20 publications · 4.4K citations

    15

    h-index

  4. TL
    Tommi Laukkanen

    University of Eastern Finland, Finland

    15 publications · 3K citations

    14

    h-index

  5. PM
    Philip Molyneux

    Bangor University, United Kingdom

    13 publications · 2K citations

    12

    h-index

1–5 of 7.8K

Institutions

2.4K

  1. Federal Reserve Board of Governors

    Washington D.C., United States

    28 h-index

    81 publications

    7.9K citations

  2. Federal Reserve

    Washington D.C., United States

    27 h-index

    82 publications

    3.9K citations

  3. University of Pennsylvania

    Philadelphia, United States

    22 h-index

    38 publications

    4.8K citations

  4. International Islamic University Malaysia

    Kuala Lumpur, Malaysia

    21 h-index

    37 publications

    3.6K citations

  5. International Monetary Fund

    Washington D.C., United States

    20 h-index

    45 publications

    3.4K citations

  6. University of Ghana

    Accra, Ghana

    20 h-index

    28 publications

    1.6K citations

  7. University of Nottingham

    Nottingham, United Kingdom

    19 h-index

    35 publications

    2.5K citations

  8. University of Ulster

    Coleraine, United Kingdom

    19 h-index

    44 publications

    2K citations

1–8 of 2.4K

Venues

  1. International Journal of Bank Marketing

    353 publications · 42.7K citations

    109

    h-index

  2. Journal of Banking & Finance

    117 publications · 14.7K citations

    62

    h-index

  3. SSRN Electronic Journal

    Repository · 255 publications · 11.4K citations

    53

    h-index

  4. Journal of Financial Services Marketing

    112 publications · 5.9K citations

    42

    h-index

  5. RePEc: Research Papers in Economics

    Repository · 94 publications · 3.5K citations

    30

    h-index

1–5