Concepedia

Tommi Laukkanen

TL

Statistics

Publications

59

Citations

7K

H-Index

37

Active since

2005

Affiliations

University of Eastern Finland(Current)

Finland University

Corvinus University of Budapest

Instituto Superior de Gestão

Tommi Laukkanen is an author at University of Eastern Finland specializing in marketing, management, and business.

Top concepts

ManagementMarketingBusinessCustomer SatisfactionConsumer ResearchConsumer BehaviorDigital MarketingInteractive MarketingFintechBusiness Strategy

Publications per year

2005–2024

59

Publications

59

Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking

Tommi Laukkanen · Journal of Business Research · 2016 · 636 citations

Customer Satisfaction, Fintech, Mobile Commerce +13

Mapping the reasons for resistance to Internet banking: A means-end approach

Tuire Kuisma, Tommi Laukkanen, Mika Hiltunen · International Journal of Information Management · 2007 · 526 citations

Fintech, Means-end Approach, Internet Banking +5

Innovation resistance among mature consumers

Tommi Laukkanen, Suvi Sinkkonen, Marke Kivijärvi et al. · Journal of Consumer Marketing · 2007 · 417 citations

Consumer Study, Mature Consumers, Consumer Research +18

Internet vs mobile banking: comparing customer value perceptions

Tommi Laukkanen · Business Process Management Journal · 2007 · 412 citations

Customer Satisfaction, Value Perceptions, Digital Marketing +18

Consumer value creation in mobile banking services

Tommi Laukkanen, Jari Lauronen · International Journal of Mobile Communications · 2005 · 355 citations

Customer Satisfaction, Fintech, Electronic Service Distribution +14

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