Concepedia

Roger H. Hallowell

RH

9

Publications

2.7K

Citations

9

H-Index

1996

Active since

Affiliations

University of North Carolina at Chapel Hill(Current)

Roger H. Hallowell is an author at University of North Carolina at Chapel Hill specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingHuman ResourcesStrategic ManagementCustomer SatisfactionE-businessService QualityCustomer ServiceBusiness Strategy

Publications per year

1996–2013

9

Publications

9

The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

Roger H. Hallowell · International Journal of Service Industry Management · 1996 · 1.9K citations

Customer Profitability, Customer Satisfaction, Empirical Study +9

E‐services: operating strategy—a case study and a method for analyzing operational benefits

Kenneth K. Boyer, Roger H. Hallowell, Aleda V. Roth · Journal of Operations Management · 2002 · 340 citations

Operational Benefits, Digital Marketing, E-services +17

Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers

Roger H. Hallowell, Leonard A. Schlesinger, Jeffrey Zornitsky · Human Resource Planning · 1996 · 260 citations

Job Satisfaction, Customer Satisfaction, Internal Service Quality +7

Southwest Airlines: A case study linking employee needs satisfaction and organizational capabilities to competitive advantage

Roger H. Hallowell · Human Resource Management · 1996 · 44 citations

Customer Satisfaction, Organizational Characteristic, Human Resource Management +20

“Scalability”: the paradox of human resources in e‐commerce

Roger H. Hallowell · International Journal of Service Industry Management · 2001 · 41 citations

Human Resources, Electronic Marketplace, Online Customer Behavior +14

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