Concepedia

Philip Gerrard

PG

14

Publications

1.9K

Citations

13

H-Index

1997

Active since

Affiliations

Nanyang Technological University(Current)

University of Victoria

University of Nottingham

Philip Gerrard is an author at Nanyang Technological University specializing in business, management, and customer satisfaction.

Top concepts

BusinessManagementMarketingCustomer SatisfactionConsumer ResearchFinanceFintechEconomicsDecision TheoryConsumer Behavior

Publications per year

1997–2007

14

Publications

14

The diffusion of Internet banking among Singapore consumers

Philip Gerrard, John Cunningham · International Journal of Bank Marketing · 2003 · 705 citations

Customer Satisfaction, Innovation Adoption, Digital Marketing +18

Islamic banking: a study in Singapore

Philip Gerrard, John Cunningham · International Journal of Bank Marketing · 1997 · 396 citations

Economics, Islamic Law, Islamic Economics +9

Why consumers are not using internet banking: a qualitative study

Philip Gerrard, John Cunningham, James F. Devlin · Journal of Services Marketing · 2006 · 289 citations

Customer Satisfaction, Internet Bank Users, Consumer Research +17

Consumer switching behavior in the Asian banking market

Philip Gerrard, John Cunningham · Journal of Services Marketing · 2004 · 137 citations

Customer Satisfaction, Consumer Economics, Consumer Uncertainty +16

Singapore’s undergraduates: how they choose which bank to patronise

Philip Gerrard, John Cunningham · International Journal of Bank Marketing · 2001 · 90 citations

Customer Satisfaction, Homogeneous Undergraduates, Business Administration +14

Rows per page

1–5 of 14