Philip Gerrard - Concepedia

Concepedia

Author

Philip Gerrard

Nanyang Technological University

Also Known As

P. Gerrard, Philip Gerrard

16

Publications

1.9K

Citations

13

H-Index

57

Concepts

All Affiliations

Nanyang Technological University University of Victoria University of Nottingham

PG

About

Philip Gerrard is an author at Nanyang Technological University specializing in business, management, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	13	14	1.9K
2	Management	10	10	1.4K
3	Education	1	1	26
4	Social Sciences	1	1	20
5	Business Administration	1	1	90

Philip Gerrard

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14

Publications

1.9K

Citations

13

H-Index

	Year	Citations
The diffusion of Internet banking among Singapore consumers Philip Gerrard, John Cunningham International Journal of Bank Marketing Customer SatisfactionInnovation AdoptionDigital MarketingInternet Banking ServicesConsumer Research	2003	705
Islamic banking: a study in Singapore Philip Gerrard, John Cunningham International Journal of Bank Marketing EconomicsIslamic LawIslamic EconomicsIslamic Banking MovementNon-bank Financial Institution	1997	396
Why consumers are not using internet banking: a qualitative study Philip Gerrard, John Cunningham, James F. Devlin Journal of Services Marketing Customer SatisfactionInternet Bank UsersConsumer ResearchTechnology AdoptionCommunication	2006	289
Consumer switching behavior in the Asian banking market Philip Gerrard, John Cunningham Journal of Services Marketing Customer SatisfactionConsumer EconomicsConsumer UncertaintyConsumer ResearchBank Staff	2004	137
Singapore’s undergraduates: how they choose which bank to patronise Philip Gerrard, John Cunningham International Journal of Bank Marketing Customer SatisfactionHomogeneous UndergraduatesBusiness AdministrationHigher EducationEngineering Undergraduates	2001	90
Choice criteria in retail banking: an analysis of trends James F. Devlin, Philip Gerrard Journal of Strategic Marketing Customer SatisfactionChoice CriteriaBehavioral Decision MakingRelative ImportanceConsumer Research	2004	67
A study of customer choice criteria for multiple bank users James F. Devlin, Philip Gerrard Journal of Retailing and Consumer Services MarketingCustomer SatisfactionCustomer Choice CriteriaCustomer ProfilingManagement	2004	62
Bank service quality: A comparison between a publicly quoted bank and a government bank in Singapore Philip Gerrard Journal of Financial Services Marketing Total Quality ManagementCustomer SatisfactionPublic FinanceService QualityNon-bank Financial Institution	2001	51
An analysis of main and subsidiary credit card holding and spending James F. Devlin, Steve Worthington, Philip Gerrard International Journal of Bank Marketing FinancingFinancial EconomicsCredit Card OwnershipFinancial StructureManagement	2007	48
An entrepreneurial logic for the new economy John Cunningham, Philip Gerrard, Herbert Schoch, Management Decision Behavioral Decision MakingEntrepreneurial MotivationIndividual Decision MakingEntrepreneurshipRight Question	2002	27

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