Concepedia
Statistics
Publications
39
Citations
4.5K
H-Index
29
Active since
1979
Affiliations
University of Kentucky(Current)
University of Minnesota
University of Minnesota System
Texas A&M University
University of Nebraska–Lincoln
Steven J. Skinner is an author at University of Kentucky specializing in management, marketing, and business.
Top concepts
ManagementMarketingBusinessConsumer ResearchOrganizational BehaviorCustomer SatisfactionSocial InfluenceSales ManagementHuman ResourcesOrganizational Communication
Publications per year
1979–2014
Customer participation in service production and delivery.
Scott W. Kelley, James H. Donnelly, Steven J. Skinner · Journal of Retailing · 1990 · 761 citations
Customer Satisfaction, Service Interaction, Customer Participation +3
Understanding Mail Survey Response Behavior: A Meta-Analysis
Francis J. Yammarino, Steven J. Skinner, Terry L. Childers · Public Opinion Quarterly · 1991 · 574 citations
Behavioral Decision Making, Online Experiment, Consumer Research +17
Ethical Behavior and Bureaucratic Structure in Marketing Research Organizations
O. C. Ferrell, Steven J. Skinner · Journal of Marketing Research · 1988 · 433 citations
Bureaucracy, Corporate Research Departments, Management +13
INTERORGANIZATIONAL DEPENDENCE AND CONTROL AS PREDICTORS OF OPPORTUNISM IN DEALER-SUPPLIER RELATIONS.
Keith G. Provan, Steven J. Skinner · Academy of Management Journal · 1989 · 397 citations
National Survey Generall, Supplier Relationship, Business History +14
An Exploratory Investigation of Organizational Antecedents to New Product Success
Doug Ayers, Robert Dahlstrøm, Steven J. Skinner · Journal of Marketing Research · 1997 · 225 citations
Customer Satisfaction, Organizational Characteristic, Relational Norms +19
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