Concepedia

James H. Donnelly

JH

24

Publications

2K

Citations

19

H-Index

1969

Active since

Affiliations

University of Kentucky(Current)

James H. Donnelly is an author at University of Kentucky specializing in management, marketing, and business.

Top concepts

ManagementBusinessMarketingConsumer ResearchOrganizational BehaviorCustomer SatisfactionOrganizational CommunicationHuman ResourcesConsumer BehaviorMarketing Communication

Publications per year

1969–2013

24

Publications

24

Customer participation in service production and delivery.

Scott W. Kelley, James H. Donnelly, Steven J. Skinner · Journal of Retailing · 1990 · 761 citations

Customer Satisfaction, Service Interaction, Customer Participation +3

Organizational socialization of service customers

Scott W. Kelley, Steven J. Skinner, James H. Donnelly · Journal of Business Research · 1992 · 215 citations

Customer Satisfaction, Organizational Communication, Service Research +7

Role Clarity and the Salesman

James H. Donnelly, John M. Ivancevich · Journal of Marketing · 1975 · 176 citations

Job Performance, Human Resource Management, Organizational Behavior +16

A Study of Role Clarity and Need for Clarity for Three Occupational Groups.

J. M. Ivancevich, James H. Donnelly · Academy of Management Journal · 1974 · 139 citations

Performance Management, Employee Involvement, Organizational Communication +13

Marketing Financial Services: A Strategic Vision

Carol A. Jordan, James H. Donnelly, Leonard L. Berry et al. · Journal of Risk & Insurance · 1985 · 67 citations

Strategic Vision, Financial Services, Management +7

Rows per page

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