Raymond P. Fisk - Concepedia

Author

Raymond P. Fisk

Also Known As

Fisk, Raymond P., Fisk, Raymond Paul, Fisk, Raymond p., R P Fisk, R. P. Fisk, R.P. Fisk, RAYMOND P FISK, Ray Fisk, Raymond Fisk, Raymond P Fisk

144

Publications

10.2K

Citations

H-Index

214

Concepts

All Affiliations

Texas State University Universidade do Porto Clemson University Arizona State University University of New Orleans

About

Raymond P. Fisk is an author at Texas State University specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	28	39	6.7K
2	Business	27	37	6.1K
3	Engineering	7	7	928
4	Education	6	6	627
5	Arts	4	4	462

Raymond P. Fisk

Publications

9.3K

Citations

H-Index

Page 1

	Year	Citations
Tracking the evolution of the services marketing literature Raymond P. Fisk, Stephen Brown, Mary Jo Bitner Journal of Retailing Service StrategyService StudyInteractive MarketingManagementBusiness	1993	974
Transformative service research: An agenda for the future Laurel Anderson, Amy L. Ostrom, Canan Corus, Journal of Business Research Service StudyManagementService ScienceSocial InnovationTransformative Service Research	2012	909
The impact of other customers on service experiences: A critical incident examination of “getting along” Stephen J. Grove, Raymond P. Fisk Journal of Retailing Customer ExperienceCustomer SatisfactionService ResearchBusinessConsumer Research	1997	753
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting Lia Patrício, Raymond P. Fisk, João Falcão e Cunha, Journal of Service Research Customer SatisfactionServices ManagementBusiness ModelsManagementHospitality Marketing	2011	664
Designing Multi-Interface Service Experiences Lia Patrício, Raymond P. Fisk, João Falcão e Cunha Journal of Service Research Customer SatisfactionEngineeringBusiness IntelligenceSeb MethodCustomer Service Experience	2008	387
Customer experience modeling: from customer experience to service design Jorge Teixeira, Lia Patrício, Nuno Nunes, Journal of service management Customer ExperienceCustomer SatisfactionMultimedia Service ProviderService ResearchInteractive Marketing	2012	354
Design for service inclusion: creating inclusive service systems by 2050 Raymond P. Fisk, Alison Dean, Linda Alkire, Journal of service management Customer SatisfactionService ExclusionDisabilityConsumer ResearchEducation	2018	295
Theory Construction in Marketing: Some Thoughts on Thinking Raymond P. Fisk, Gerald Zaltman, Karen LeMasters, Journal of Marketing MarketingMarketing TheoryTheory Construction	1984	283
The Development and Emergence of Services Marketing Thought Stephen Brown, Raymond P. Fisk, Mary Jo Bitner International Journal of Service Industry Management Customer SatisfactionService StrategyEvolutionary MetaphorService LogicService Research	1994	276
Storytelling about places: Tourism marketing in the digital age Clara Bassano, Sergio Barile, Paolo Piciocchi, Cities Urban TourismDestination MarketingTourism MarketingDigital MarketingManagement	2018	269

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