Concepedia

Raymond P. Fisk

RP

61

Publications

9.3K

Citations

39

H-Index

1982

Active since

Affiliations

Texas State University(Current)

Universidade do Porto

Clemson University

Arizona State University

University of New Orleans

Raymond P. Fisk is an author at Texas State University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingService DesignCustomer SatisfactionService ManagementConsumer ResearchOrganizationsCommunity EngagementCustomer Service

Publications per year

1982–2023

61

Publications

61

Tracking the evolution of the services marketing literature

Raymond P. Fisk, Stephen Brown, Mary Jo Bitner · Journal of Retailing · 1993 · 974 citations

Service Strategy, Service Study, Interactive Marketing +5

Transformative service research: An agenda for the future

Laurel Anderson, Amy L. Ostrom, Canan Corus et al. · Journal of Business Research · 2012 · 909 citations

Service Study, Management, Service Science +3

The impact of other customers on service experiences: A critical incident examination of “getting along”

Stephen J. Grove, Raymond P. Fisk · Journal of Retailing · 1997 · 753 citations

Customer Experience, Customer Satisfaction, Service Research +9

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha et al. · Journal of Service Research · 2011 · 664 citations

Customer Satisfaction, Services Management, Business Models +22

Designing Multi-Interface Service Experiences

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha · Journal of Service Research · 2008 · 387 citations

Customer Satisfaction, Engineering, Business Intelligence +20

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