João Falcão e Cunha

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha et al. · Journal of Service Research · 2011 · 664 citations

Customer Satisfaction, Services Management, Business Models +22

Designing Multi-Interface Service Experiences

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha · Journal of Service Research · 2008 · 387 citations

Customer Satisfaction, Engineering, Business Intelligence +20

Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha · Managing Service Quality · 2003 · 134 citations

Customer Satisfaction, Digital Marketing, Multichannel Marketing +17

Modeling partial customer churn: On the value of first product-category purchase sequences

Vera Miguéis, Dirk Van den Poel, Ana S. Camanho et al. · Expert Systems with Applications · 2012 · 91 citations

Marketing Analytics, Customer Satisfaction, Buying Behavior +10

Passenger Journey Destination Estimation From Automated Fare Collection System Data Using Spatial Validation

António A. Nunes, Teresa Galvão Dias, João Falcão e Cunha · IEEE Transactions on Intelligent Transportation Systems · 2015 · 90 citations

Transportation Planning, Fare Collection, Route Choice +14