Concepedia

Lia Patrício

LP

Statistics

Publications

39

Citations

6.2K

H-Index

29

Active since

2003

Affiliations

Universidade do Porto(Current)

Texas State University

Karlstad University

Arizona State University

Lia Patrício is an author at Universidade do Porto specializing in service design, design, and management.

Publications per year

2003–2024

39

Publications

39

Service Research Priorities in a Rapidly Changing Context

Amy L. Ostrom, A. Parasuraman, David E. Bowen et al. · Journal of Service Research · 2015 · 1.4K citations

Business, Information Systems, Information Technology +15

Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha et al. · Journal of Service Research · 2011 · 670 citations

Arts, Design, Retail Management +16

Designing Multi-Interface Service Experiences

Lia Patrício, Raymond P. Fisk, João Falcão e Cunha · Journal of Service Research · 2008 · 391 citations

Management, Information Systems, Management Information Systems +15

Customer experience modeling: from customer experience to service design

Jorge Teixeira, Lia Patrício, Nuno Nunes et al. · Journal of service management · 2012 · 363 citations

Arts, Design, Service Design +11

“Futurizing” smart service: implications for service researchers and managers

Nancy Wuenderlich, Kristina Heinonen, Amy L. Ostrom et al. · Journal of Services Marketing · 2015 · 344 citations · Full text

Management, Information Systems, Management Information Systems +17

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