Concepedia

Jorge Teixeira

JT

13

Publications

1.6K

Citations

13

H-Index

2012

Active since

Affiliations

Universidade do Porto(Current)

Universidade Federal de São Carlos

Texas State University

University of Aveiro

Jorge Teixeira is an author at Universidade do Porto specializing in design, user experience, and management.

Top concepts

DesignUser ExperienceManagementService DesignBusinessMarketingCustomer SatisfactionCustomer ServiceInteractive MarketingService Management

Publications per year

2012–2023

13

Publications

13

An exploratory study on the emergency remote education experience of higher education students and teachers during the COVID‐19 pandemic

Gabriella Rodrigues de Oliveira, Jorge Teixeira, Ana Isabel Torres et al. · British Journal of Educational Technology · 2021 · 428 citations · Full text

Customer experience modeling: from customer experience to service design

Jorge Teixeira, Lia Patrício, Nuno Nunes et al. · Journal of service management · 2012 · 354 citations

Customer Experience, Customer Satisfaction, Multimedia Service Provider +12

The MINDS Method

Jorge Teixeira, Lia Patrício, Ko-Hsun Huang et al. · Journal of Service Research · 2016 · 173 citations

Service Innovation, Services Management, Cognition +24

Leveraging service design as a multidisciplinary approach to service innovation

Maíra Prestes Joly, Jorge Teixeira, Lia Patrício et al. · Journal of service management · 2019 · 111 citations · Full text

Marketing, Customer Satisfaction, Service Strategy +15

Service Design for Value Networks: Enabling Value Cocreation Interactions in Healthcare

Lia Patrício, Nelson Pinho, Jorge Teixeira et al. · Service Science · 2018 · 106 citations

Services Management, Network Actors, Value Networks +24

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