Concepedia
Statistics
Publications
45
Citations
4.5K
H-Index
32
Active since
1985
Affiliations
Clemson University(Current)
University of New Orleans
The University of Texas at San Antonio
University of Nebraska–Lincoln
University of Mississippi
Stephen J. Grove is an author at Clemson University specializing in marketing, business, and marketing management.
Publications per year
1985–2014
The impact of other customers on service experiences: A critical incident examination of “getting along”
Stephen J. Grove, Raymond P. Fisk · Journal of Retailing · 1997 · 758 citations
Management, Marketing, Customer Relationship Management +15
A Content Analysis of Environmental Advertising Claims: A Matrix Method Approach
Les Carlson, Stephen J. Grove, Norman Kangun · Journal of Advertising · 1993 · 583 citations
Business, Communication, Marketing +14
Customers behaving badly: a state of the art review, research agenda and implications for practitioners
Stephen J. Grove, Lloyd C. Harris, Dominique A. Keeffe et al. · Journal of Services Marketing · 2010 · 284 citations · Full text
Business, Marketing, Consumer Behavior +8
Environmental Advertising Claims: A Preliminary Investigation
Norman Kangun, Les Carlson, Stephen J. Grove · Journal of Public Policy & Marketing · 1991 · 249 citations
Business, Environmental Policy, Marketing +17
Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination
Stephen J. Grove, Raymond P. Fisk, Michael J. Dorsch · Service Industries Journal · 1998 · 181 citations
Business, Marketing, Performance Analysis +4
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