Concepedia

Dominique A. Keeffe

DA

Statistics

Publications

2

Citations

301

H-Index

2

Active since

2008

Affiliations

Queensland University of Technology(Current)

Dominique A. Keeffe is an author at Queensland University of Technology specializing in customer satisfaction, business, and management.

Top concepts

Publications per year

2008–2010

2

Publications

2

Customers behaving badly: a state of the art review, research agenda and implications for practitioners

Stephen J. Grove, Lloyd C. Harris, Dominique A. Keeffe et al. · Journal of Services Marketing · 2010 · 280 citations

, , +16

Customer retaliation at the employee–customer interface

Dominique A. Keeffe, Rebekah Russell‐Bennett, Alastair Tombs · Journal of Management & Organization · 2008 · 21 citations

, , +16

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