Concepedia

Alastair Tombs

AT

Statistics

Publications

12

Citations

517

H-Index

11

Active since

2003

Affiliations

The University of Queensland(Current)

The University of Adelaide

Queensland University of Technology

Alastair Tombs is an author at The University of Queensland specializing in marketing, customer satisfaction, and management.

Top concepts

MarketingManagementCustomer SatisfactionSocial SciencesConsumer ResearchConsumer BehaviorApplied Social PsychologyBusinessPsychologySocial Psychology

Publications per year

2003–2022

12

Publications

12

The effect of accent of service employee on customer service evaluation

Sally Rao Hill, Alastair Tombs · Managing Service Quality · 2011 · 114 citations

Service Provider, Customer Satisfaction, Customer Experience +19

Social and Spatial Influence of Customers on Other Customers in the Social-Servicescape

Alastair Tombs, Janet R. McColl‐Kennedy · Australasian Marketing Journal (AMJ) · 2010 · 105 citations

Customer Satisfaction, Social Psychology, Spatial Influence +24

Examining how context change foster service innovation

Bo Edvardsson, Pennie Frow, Elina Jaakkola et al. · Journal of service management · 2018 · 61 citations

Service Innovation, Services Management, Context Change +16

Third Party Customers Infecting Other Customers for Better or for Worse

Alastair Tombs, Janet R. McColl‐Kennedy · Psychology and Marketing · 2013 · 50 citations

Customer Experience, Customer Satisfaction, Consumer Research +21

The effect of service employees’ accent on customer reactions

Alastair Tombs, Sally Rao Hill · European Journal of Marketing · 2014 · 42 citations

Customer Experience, Customer Satisfaction, Competent Service +9

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